Deleting your MomSpeaking account

You can delete your MomSpeaking account directly in the application. If you cannot use the application, you can ask us to delete it by email.

Deleting in the application

1. Sign in to the MomSpeaking application.
2. On the home screen, open Settings.
3. Tap Delete Account and confirm by following the instructions on screen.

This works the same way in the iOS and Android applications, and the deletion takes effect immediately.

Asking without the application

1. Email info@menkoni.com with the subject "Account deletion request".
2. In the message, give the email address registered with your account and how you signed in (Apple, Google, or an emailed code). If you chose "Hide My Email" when signing in with Apple, you can find the address used for this application under "Sign in with Apple" in your Apple Account settings.
3. We will check that the request comes from the owner of the account before deleting it. To do so, we may send a confirmation email to the address registered with the account.
4. We will delete the account within 10 days of receiving your request and let you know by email when it is done.

What is deleted

• Account information — email address, settings and subscription information
• All of your learning records
• The sign-in account and the customer record used to manage your subscription

Deleted information cannot be recovered. Signing up again with the same email address does not bring your learning records back.

What remains after deletion

• Deletion record — a hash of your email address, your account identifier, and the time of deletion. This stops the free trial period being claimed again by creating a new account, and is kept until the Service closes. Your email address cannot be recovered from the hash.
• Whether a Redemption Code has been used, and when — the part identifying who used it is deleted.
• Diagnostic and usage information already sent — deleted automatically 90 days after collection for error information, and within 14 months for usage analysis.
• Backups — deleted data may remain in disaster-recovery backups for up to 30 days, after which it disappears automatically.

The details are in Section 9 of the Privacy Policy.

Cancel your subscription separately

Deleting your account does not cancel your subscription. To stop automatic payments, cancel it in the store where you paid.

• Apple App Store — manage subscriptions
• Google Play — manage subscriptions